Refund Policy

Effective Date: 21 February 2026
Website: https://glassoilfilmremover.co.uk/

1. Overview

At Glass Oil Film Remover, we want you to be satisfied with your purchase. This Refund Policy explains your rights and how refunds are handled when you purchase products from https://glassoilfilmremover.co.uk/.

2. Your Right to Cancel (UK Consumer Law)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.

To exercise this right:

• You must notify us within 14 days of delivery.

• You must return the item within 14 days of notifying us.

To request a cancellation, please contact us via the Contact Page on our website.

3. Eligibility for Refund

To qualify for a refund:

• The item must be unused

• The item must be in its original packaging

• The item must be in resalable condition

We reserve the right to reduce the refund amount if the item shows signs of use or damage beyond reasonable inspection.

4. Non-Refundable Items

For hygiene and safety reasons, we may not accept returns of products that have been opened or used unless they are faulty.

5. Faulty or Damaged Goods

If your product is faulty, damaged, or not as described:

• Contact us within 48 hours of delivery

• Provide your order number and clear photographs of the issue

Under the Consumer Rights Act 2015:

• You are entitled to a full refund within 30 days if goods are faulty.

• After 30 days, we may offer a repair or replacement before issuing a refund.

If a fault is confirmed, we will cover reasonable return postage costs.

6. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

• We recommend using a tracked delivery service, as we cannot guarantee receipt of returned items.

7. Refund Process

Once we receive and inspect your returned item:

• Refunds will be processed within 5–10 working days

• Refunds will be issued to the original payment method

• You will receive confirmation once the refund has been processed

Delivery charges are non-refundable unless the item is faulty or incorrect.

8. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.

2. Contact your card provider or bank (processing times may vary).

3. If the issue persists, contact us via the Contact Page.

9. Contact Us

To request a refund or for any questions regarding this policy, please contact us via the Contact Page on our website:

https://glassoilfilmremover.co.uk/